Payment Policy
Clear and transparent payment terms for all our handyman services.
Effective Date: December 15, 2024
1. Accepted Payment Methods
Knight Group accepts various payment methods to make your transactions convenient and secure:
Primary Payment Methods
- Cash: Accepted for all services
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
- Digital Payments: PayPal, Venmo, and other approved digital payment platforms
- Bank Transfers: Wire transfers and ACH payments for larger projects
2. Payment Terms
Small Projects (Under $500)
- Payment due upon completion of work
- No deposit required for most small projects
- Payment accepted immediately after final inspection
Medium Projects ($500 - $2,000)
- 25% deposit may be required to secure scheduling
- Remaining balance due upon project completion
- Materials costs may require upfront payment
Large Projects (Over $2,000)
- 30-50% deposit required to begin work
- Progress payments may be scheduled for extended projects
- Final payment due within 5 business days of completion
- Detailed payment schedule provided in written estimate
3. Deposit and Down Payment Policy
- Deposits: Secure your project slot and cover initial material costs
- Refundable Conditions: Deposits are refundable if we cannot complete the work as agreed
- Non-refundable Conditions: Deposits are non-refundable if customer cancels after materials are ordered or work has begun
- Material Deposits: Required for custom orders or specialty materials
4. Emergency Service Billing
- Emergency Service Fee: $150 minimum for urgent calls outside normal business hours
- Emergency Payment: Due immediately upon service completion
- Service Scope: Emergency services focus on damage prevention and temporary solutions
- Follow-up Work: Permanent repairs scheduled separately under standard terms
5. Late Payment Policy
- Grace Period: 10 business days from invoice date
- Late Fees: 1.5% per month on overdue balances after grace period
- Collection: Accounts over 60 days may be sent to collection
- Work Suspension: Additional work may be suspended for accounts over 30 days past due
6. Estimates and Pricing
- Free Estimates: Provided for most projects within our service area
- Written Quotes: Detailed estimates provided before work begins
- Price Validity: Estimates valid for 30 days from issue date
- Change Orders: Additional work requires written approval and may affect payment terms
7. Materials and Supplies
- Customer Supplied: Customers provide all paints, materials, and supplies unless otherwise agreed
- Knight Group Purchased: When we purchase materials, payment is due before or upon delivery
- Material Markup: Industry-standard markup applied to materials we purchase
- Returns: Unused materials may be returned at customer's expense
8. Warranty and Guarantee Payment Terms
- Warranty Work: Covered repairs performed at no charge during warranty period
- Warranty Payment: No payment required for legitimate warranty claims
- Non-warranty Issues: Issues outside warranty scope billed under standard terms
- Guarantee Period: Varies by project type, detailed in service agreement
9. Financing Options
- Payment Plans: Available for qualified customers on projects over $1,000
- Extended Terms: Case-by-case basis with approved credit
- Senior Discounts: Available for customers 65+ on select services
- Military Discounts: Active duty and veteran discounts available
10. Disputed Charges
- Resolution Process: Contact us within 10 business days of invoice
- Documentation: Provide specific details about disputed items
- Investigation: We will investigate all legitimate disputes promptly
- Good Faith: Payment not required for legitimately disputed work during resolution
Contact Us About Payments
If you have questions about payment methods, need to discuss payment arrangements, or want to set up financing options, please contact us:
We're committed to making payment as convenient as possible while maintaining transparent, fair pricing for all our customers. Don't hesitate to reach out if you need flexible payment options.