Return Policy

1. General Policy

Knight Group is committed to customer satisfaction and quality service delivery. Due to the nature of our services, our return and refund policies vary by service type.

2. Handyman Services

Service Satisfaction Guarantee

We stand behind our workmanship with a 30-day satisfaction guarantee. If you're not satisfied with our completed work, we will:

• Return to address any workmanship issues at no additional cost
• Make reasonable efforts to correct problems related to our installation or repairs
• Provide partial refunds only in cases where work cannot be corrected

Non-Refundable Items

The following are not eligible for refunds:

• Materials purchased and installed (unless defective)
• Labor costs for completed work that meets industry standards
• Diagnostic fees and service calls
• Work cancelled after completion

3. Refund Process

How to Request a Refund

1. Contact us within the specified timeframe for your service type
2. Provide detailed information about your concern
3. Allow us opportunity to address the issue before requesting refund
4. Submit formal refund request if issue cannot be resolved

Processing Time

Approved refunds will be processed within:

• Cash payments: 3-5 business days
• Check payments: 7-10 business days
• Credit card payments: 5-10 business days (depending on card issuer)

4. Dispute Resolution

If you're unsatisfied with our refund decision:

• Request a review with our management team
• Consider third-party mediation
• Consult your credit card company's dispute process
• Contact local consumer protection agencies if necessary

5. Contact Information

For refund requests or questions about this policy:

• Email: nknight@knightgroup.com
• Phone: (813) 649-3341
• Address: 7th St S, Safety Harbor, FL 34695
• Business Hours: Monday - Friday, 8:00 AM - 5:00 PM (Weekends: Emergency calls only)

This policy is subject to change without notice. Please review regularly for updates.